Dear Northwest Credit Union Collectors Association Members,

As the new President of NWCUCA, I am proud to lead an organization that supports and strengthens credit union collections. Our mission is to provide education, networking, and advocacy so members can serve their communities with professionalism and integrity amid a changing financial landscape.

Nineteen years ago, I started a job as a collector for a third-party collection agency. It was the first collection job I had ever had and I thought, oh this would be easy. Let me just say it was not! I believe in proactive, and compassionate debt management.  When the opportunity to work at Unitus Community Credit Union came along, I was a little weary but thought I would try it. What a world of difference! I learned about a whole new world of collecting. It wasn’t just about the money; it was about the people you were collecting from. I learned how to talk to a member, how to really listen to their situation and find a solution that not only worked for the Credit Union but also the member. I have been with Unitus for 17 years and this will be a place I retire from.

Credit unions put people first, not profit. As collectors, we help members find solutions, protect financial stability, and maintain trust. Supporting members, managing risk, and ensuring financial health are essential parts of our job.  These values are why I believe in the Credit Union environments, and love promoting them through the NWCUCA association.

At NWCUCA, we strive to provide you with the tools and knowledge necessary for success in your position. Whether it’s top-notch training, or working alongside peers, our association is dedicated to supporting you at every stage. Make the most of our educational programs, conferences, and networking events to enhance your abilities and foster long-term relationships.

Thank you for being part of NWCUCA.  I look forward to our continued growth, and building lasting connections together.

Sincerely

Jodie Bracamontes

President

Northwest Credit Union Collectors Association (NWCUCA)