Dear Members, Sponsors, and Colleagues,

I am deeply humbled, honored, and privileged to assume the role of President of the NorthWest Credit Union Collectors Association, following in the footsteps of many great leaders. I am proud to be part of an association that gives knowledge back and allows new friendships to form within the industry.

My journey with NWCUCA began eight years ago, and I have served on the Board of Directors for five of those years.  I was drawn to this organization by the members and business partners who graciously shared their knowledge, experience, and expertise and warmly welcomed me at my first conference. Through my involvement with NWCUCA, I have created a network of professionals that I have found invaluable. 

Before I get too far into this message, I want to pause a moment to thank our outgoing President, Kari Olson, for her outstanding work during a very challenging time.  It was no easy task navigating the murky waters the past two years, and she did it with dignity. Kari will remain an active board member and serve as an advisor as I transition into this position.

As we move into a new year as an association, I want to thank the 2020-2021 Board of Directors and Area Representatives for their dedication, service, and leadership.  The past year was challenging, but we faced it head-on as an association and continued to grow, evolve and provide opportunities to connect.  We remained committed to the mission of serving our membership. We put one foot in front of the other, hoping to deliver a fun and educational conference, unknowing whether or not we would even be able to hold it with the ever-changing restrictions due to COVID. 

As I look ahead to the future, still amid a pandemic, we will work even harder to provide opportunities for connections, both virtually and in person.  We will host more events to offer each of us an opportunity to converse and learn from industry leaders.  I’m excited to announce that our annual conference will be at the Davenport Grand Hotel in Spokane, WA, in June 2022. We will also be taking advantage of opportunities throughout the year to embrace education to expand our knowledge and open our eyes to new possibilities, whether it be products, services, or new ways of thinking or enhancing service excellence to our membership.

I believe we become empowered through networking with each other. Now that we are offering education virtually, I want to encourage the entire membership to connect with us.

Additionally, the committees that support the Board are always looking for volunteers. Now is a great time to get involved in supporting NWCUCA, especially with the ability to do so remotely.

Thank you for allowing me to serve alongside you this year.  I truly appreciate your support and encourage you to reach out to me at celeste@twinstarcu.com with any suggestions, questions, feedback, or ideas you may have as we work together in the upcoming year.  I would love to hear from you!

Gratefully,

Celeste Erickson